Customer Review for HVAC, Heating & AC Services

Great experience with a trustworthy company.

I was notified when the tech was on his way. He was very knowledgeable and friendly, and explained everything that was done or needed to be done.

I had a 55-yr old gas-fired boiler in need of repair, but the pipe coming out of it had finally thinned to the point of collapse - so replacement was my only option. Went with Choice Comfort because they've been working on the old system for 30+ years (since the company was Peters), and they have always done great work. Opted for the 95% efficient model, wall-mounted option; included new zone valves and digital thermostats. The installation crew were great, nice guys, very efficient! Covered the basement rug with a dropcloth to protect it from the heavy foot traffic while removing the old furnace and doing all the work (but they were so neat, not sure they needed to do that). Had most of the installation completed the 1st day, finished on the 2nd and then got it up and running. At the end, the guys fully explained the new system and how it works - and it's maintenance-free! Since the venting/intake pipes had to come out an approach side of my house, they used a very neat mounting kit instead of leaving PVC pipe sticking out. And they even fixed my clothes dryer's exhaust tubing while they were here. Removed all of the old stuff, excellent cleanup.

Have been using the new furnace for 2 days and it's super quiet! The guys got ALL of the air out of the pipes throughout the system, haven't heard a peep from them except for an occasional metal ping as the metal heats or cools. Even when I stand next to the furnace, I can barely hear it, and I thought the old furnace was quiet! And the wall-mounting gives me a little bit more space in my washroom.

Price was reasonable considering the type of heating system and the installation manpower needed. The high-efficiency furnace really wasn't that much higher than the regular furnace, and I'll get a $500 Vectren rebate. The furnace should last 30 years, and Choice Comfort also gives a warranty (forget how many years right now). Overall, very glad that I got the new system, and glad I got it from Choice Comfort.

Choice Comfort provided a great HVAC system for a competitive price. The installation has a neat and orderly appearance. Their technicians are always professional and courteous. My wife really appreciates the "booties" they wear to protect floors in living areas

The service technician was very professional and polite and did a good job.

Shaun was here when he said he would be. He was very courteous and considerate. He explained everything and was very thorough

Fantastic experience, very knowledgeable, professional and they go over repairs with customer

I have used ChoiceComfort several tims and found them to be prompt, professional and courteous. They have always arrived within their 2 hour time window and called when near The technians, usually Matt, are well trained and quickly diagnose problems, and I have never had to call them back for same issue. They exemplify the high level of service that I've come to expect from Logan Master Appliance, the agency that first referred me to them. I can't recommend highly enough and will definitely call them when I have an issue or it's time to replace my heat pump.

Excellent. Hard working, friendly, clean...glad my furnace is in good shape for a hopefully cold winter.

Friendly, knowledgeable technician returned on his own after his appointment until he had traced a mysterious electrical problem to a small bit of corrosion INSIDE a connector. 😊 Extremely satisfied...would recommend Choice Comfort to my most meticulous friends.

Great service, thanks so much!

Quality people provide a quality service. It does matter to me that you have earned multiple awards and recognition for your spirit of excellence. My friends sing your praises over and over again! Being able to meet an urgent need with affordability means so much when someone is in a crisis.

Punctual and professional. Job was completed in an appropriate amount of time. Will certainly recommend and use again in the future.

Professional and courteous. Job well done!

Received courteous service from the technician - everything was explained to my satisfaction. Have use
d their service for many years.

Workers were on time and worked non stop until they needed to order more sheet metal and then went right back to work until the furnace was up and running they were courteous and gave me, the customer, priorty, which is hard to find these days. I am a woman and did not feel the least but intimidated that they were in my house. Good job.their names were Finley Drake and Scott Boggs

Paul and his team did a fantastic job! They did exactly what they said they were going to do at the agreed upon price. I will recommend them to everyone.

We have used Choice Comfort since they originally installed our heating and cooling system and have used their maintenance program and have been very satisfied. steve & ann saul

I would definitely recommend Choice Comfort to anyone. They arrived on time and were very professional. They were extra careful to keep my brand new carpet perfectly clean. They completed the job in less time than expected and they cleaned up their work area. They explained everything that they did and were really nice and friendly. They did a great job and I am very happy!

Prompt service with unsurpassing quality. -Incredible company

Friendly and thorough service