Customer Review for HVAC, Heating & AC Services

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Our reviews
4.97
1256 Reviews
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  • Mike
    Reviewed on May 19th, 2017

    This is to thank Choice Comfort for their professionalism and willingness to go the extra mile for me and my family. When our older furnace broke down, they really came through for me and had me up and running in no time. I highly recommend Choice Comfort for their customer satisfaction commitment.

  • Rachel Aspinwall
    Arcanum, OH
    Reviewed on April 26th, 2017

    Great honest and loyal company, from the technicians to the office staff, wonderful!

  • Mike Hatton
    Medway, OH
    Reviewed on April 24th, 2017

    Great service would highly recommend.

  • Ryan Stacy
    Tipp City , OH
    Reviewed on April 17th, 2017

    Great staff and they do quality thorough work!

  • Cale Marker
    Reviewed on April 16th, 2017

    Quick, thorough, informative and overall friendly! Thanks Andy!

  • Jim VANLUVEN
    Piqua, OH
    Reviewed on April 12th, 2017

    Awesome service - polite and knowledgeable. Thanks!

  • Julie Smith
    Englewood, OH
    Reviewed on April 12th, 2017

    Had very diverse weather which made doing our job very difficult. But the guys hung in there for it! They were great!

  • Bob Burke
    Troy, OH
    Reviewed on April 12th, 2017

    Right on time, very professional and took the time to explain the part replacement and costs.

  • Dawn Williams
    Reviewed on April 12th, 2017

    Today was crazy but turned into a blessing. Andrew was Awesome and very helpful. He answered all my questions and was very through. Andrew was a blessing to me in my time of need and i will be requesting him again. Bre Ann and Cool Solutions, thank you so much!!!

  • Karen Lawrence
    Reviewed on March 28th, 2017

    Very knowledgeable in their profession. Always polite and respectful of our house. I highly recommend them.

  • Eileen Kelleher
    Dayton, OH
    Reviewed on March 27th, 2017

    Very good service

  • Basil Bakri
    Centerville, OH
    Reviewed on March 22nd, 2017

    Excellent service and knowledgeable staff. Thank you!

  • Brittney Smith
    Piqua, OH
    Reviewed on March 22nd, 2017

    Great service! Friendly!

  • Royal Crest
    Tipp City , OH
    Reviewed on March 22nd, 2017

  • Glentok
    Dayton, OH
    Reviewed on March 21st, 2017

  • Megan Shirk
    Fairborn, OH
    Reviewed on March 20th, 2017

    Great experience with a trustworthy company.

  • Tammy Wendeln
    Vandalia, OH
    Reviewed on March 19th, 2017

    I was notified when the tech was on his way. He was very knowledgeable and friendly, and explained everything that was done or needed to be done.

  • Jane E
    Reviewed on March 17th, 2017

    I had a 55-yr old gas-fired boiler in need of repair, but the pipe coming out of it had finally thinned to the point of collapse - so replacement was my only option. Went with Choice Comfort because they've been working on the old system for 30+ years (since the company was Peters), and they have always done great work. Opted for the 95% efficient model, wall-mounted option; included new zone valves and digital thermostats. The installation crew were great, nice guys, very efficient! Covered the basement rug with a dropcloth to protect it from the heavy foot traffic while removing the old furnace and doing all the work (but they were so neat, not sure they needed to do that). Had most of the installation completed the 1st day, finished on the 2nd and then got it up and running. At the end, the guys fully explained the new system and how it works - and it's maintenance-free! Since the venting/intake pipes had to come out an approach side of my house, they used a very neat mounting kit instead of leaving PVC pipe sticking out. And they even fixed my clothes dryer's exhaust tubing while they were here. Removed all of the old stuff, excellent cleanup.

    Have been using the new furnace for 2 days and it's super quiet! The guys got ALL of the air out of the pipes throughout the system, haven't heard a peep from them except for an occasional metal ping as the metal heats or cools. Even when I stand next to the furnace, I can barely hear it, and I thought the old furnace was quiet! And the wall-mounting gives me a little bit more space in my washroom.

    Price was reasonable considering the type of heating system and the installation manpower needed. The high-efficiency furnace really wasn't that much higher than the regular furnace, and I'll get a $500 Vectren rebate. The furnace should last 30 years, and Choice Comfort also gives a warranty (forget how many years right now). Overall, very glad that I got the new system, and glad I got it from Choice Comfort.

  • Jeff Martin
    Vandalia , OH
    Reviewed on March 16th, 2017

    Choice Comfort provided a great HVAC system for a competitive price. The installation has a neat and orderly appearance. Their technicians are always professional and courteous. My wife really appreciates the "booties" they wear to protect floors in living areas

  • Dan Crego
    Tipp City, Oh
    Reviewed on March 16th, 2017

    The service technician was very professional and polite and did a good job.

  • Linda
    Reviewed on March 15th, 2017

    Shaun was here when he said he would be. He was very courteous and considerate. He explained everything and was very thorough

  • Clinton Brown
    Dayton, OH
    Reviewed on March 15th, 2017

    Fantastic experience, very knowledgeable, professional and they go over repairs with customer

  • David Bennett
    Miamisburg, OH
    Reviewed on March 13th, 2017

    I have used ChoiceComfort several tims and found them to be prompt, professional and courteous. They have always arrived within their 2 hour time window and called when near The technians, usually Matt, are well trained and quickly diagnose problems, and I have never had to call them back for same issue. They exemplify the high level of service that I've come to expect from Logan Master Appliance, the agency that first referred me to them. I can't recommend highly enough and will definitely call them when I have an issue or it's time to replace my heat pump.

  • Janet Lasley
    Centerville, OH
    Reviewed on March 10th, 2017

    Excellent. Hard working, friendly, clean...glad my furnace is in good shape for a hopefully cold winter.

Review Central
4.97 out of 5 ( 1256 Reviews )
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