Customer Review for HVAC, Heating & AC Services

I had a great experience with my service technician, he was very professional and Covid ready ( face mask, shoe covering ) was very much appreciated. My technician explained my problem, what I needed to do to prevent it again and didn't over charge for the fix or recommended unnecessary repair. I would recommend Choice Comfort to friends and family.

Positive: Professionalism, Punctuality, Responsiveness
Installation of the heat pump was done quickly, very professionally, and efficiently. Very respectful on social distancing, cleanliness, and informative for the new Heat Pump system. Great job on install and Now hoping our new Carrier Heat Pump system will last for the next 15 year (at least).

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
HUGE kudos to Dustin!! He just completed the 2-day install of my top-of-the-line Carrier AC/heat pump. Incredibly professional, knowledgeable and meticulous with all the details of removing the previous unit and associated hardware and installing the new. At no time did it ever seem he was rushing through the job/anxious to call it a day—very devoted to properly installing this new system. He cleaned up after the job—ensuring nothing was left in the lawn or inside my home. I now have a state of the art home heating and cooling system and you have a gem of an employee!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We had a great experience. Quick install, very friendly staff, and they were even nice to our animals and made sure they stayed inside. Will use them again!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Only used Choice Comfort 2 or 3 times now, but they seem to have their act together more than a lot of companies I've dealt with over the years. I recommend them for good quality work and professionalism.
Nick

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We made an Excellent choice choosing “Choice Comfort Services” for our new A/C - Furnace installation. The installers were professional and worked inside and out to complete the job. I would Recommend Choice Comfort Services for Repair to your System or New Installations.

Positive: Professionalism, Responsiveness, Value
Everything I asked for was completed by the workers. They did a great job throughout the whole process of initial estimate to completion of installment.

Positive: Professionalism, Punctuality
Choice Comfort service rep was on-time, professional and promptly checked out the system. I'm ready for the summer!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Great Service Again!!! This company is so wonderful! Years ago we had our A.C. go out in record breaking heat. Choice Comfort was the only one that was able to come out right away and put in a new A.C. for us. They have always been very friendly as well. We now use Choice Comfort to maintenance our furnace and air conditioner when needed. Last night our water heater went out. My husband called after hours and they came out first thing today and replaced our water heater in no time. David was very nice and professional. We appreciate this company so much!!! Thanks Again!

• Your overall experience with our company.
• How satisfied were you with our overall customer service?
• How satisfied were you with the quality of work we completed?

Comment: Great company, from the staff and technicians to management. Great, knowledgeable folks. You won't go wrong with this company for your heating and A/C needs. They're the only ones I call.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We want CHOICE COMFORT to know that their service tech, Mike Carter, was simply outstanding while servicing our furnace. He was professional, kind, patient, and extremely knowledgeable while helping us purchase a new A/C unit and furnace. You should be commended having a man of his caliber in your employ.
Thanks,
Jim Ambrose
Kettering, OH

Quick efficient and on time for our spring a/c tune up. Professional and friendly service technician, love that they don’t try to sell you things. Great company!

We love this company! The men are friendly, patient and will work on a problem till they figure out out. Thanks gentlemen.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Servicing my HVAC system has never been so thorough.. condense was cleaned with a special hose, inside furnace, checked and cleaned. Very professional..even helped put in one of the ceiling filters that is very difficutl to do.. Amazing...now I am wondering, what was the previous company doing??? So glad I found them...plus they have other services

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Called my former regular HVAC contact. They refused to work on a furnace they did not install. Called Choice Comfort. They scheduled an appointment same day!. Tech called 30 minutes ahead of time. Arrived and immediately diagnosed the problem. Had replacement part on truck, installed and fixed within 1 hour. Professional, courteous, knowledgeable and the price was reasonable. And, Tech answered some additional questions on other units in my home. All in all a great experience. Highly recommended.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I called about a frozen spigot and a water leak in the house and I had a man at my house within 15 minutes of the first call. They set the appointment time for 10am a couple of days later (my earliest) and David was here at 10:01am..he went right to work fixing the problem (he put an access panel in an outside wall and repaired the leak. Everything was nice and clean when he was done. It took about 30 minutes. Will definately use them again!

I initially chose this company because they were the company that installed the heating system in my house before I purchased it. I am now a loyal customer. They are responsive, upfront with pricing, and honest. The absolute best thing has been how quick they are. I've gotten same-day appointments every time I've needed them. And not four-hour blocks either - actual appointment times! Plus they don't charge extra for evenings or weekends, especially helpful to a working mom like me.

I Had a great experience last year with the service man Pat. My furnace was running for a little while an then shutting off. I had called two companies.
The 1st service man wanted $550 for a control board and the 2nd service man wanted $850 for a gas valve. They spent about 10 minutes each checking the furnace and I didn't trust either one of them. So I called a third company Cool Solutions and they sent out Pat. He spent over an hour checking out the furnace and found the problem. It just needed cleaning and that fixed the problem. There's 3 things I look for. 1) someone I can trust. 2) someone who is knowledgeable. And 3) cost. Pat is someone I can trust and is very knowledgeable. The costs are about the same but I saved money with Pat because of his knowledge and truthfulness.
I highly recommend Cool Solutions.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Highly recommend! Jimmy is awesome! He definitely knows his stuff. We thought we were going to have to install new water pipes. Turns out it was bad work from another company. They treat you right and make sure the job is done right. We will be customers for life.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Very prompt and professional. Called ahead when on the way and arrived as scheduled. Friendly and thorough. Pleased with this service.

Positive: Punctuality, Quality, Responsiveness, Value
Called them at around 10 am and by 11 am Jimmy showed up to take care of my water softener issue. I was absolutely amazed at how quickly he arrived. I had a boat load of questions for Jimmy and he was so patient and friendly. He made me feel as if my concern was his concern. I highly recommend this company!

Positive: Punctuality, Quality, Responsiveness, Value
The reps were very responsive via phone and email. When we had issues they had availability to come out within a short notice to check out the issue, give us a quote and fixed the problem quickly. Their prices were very reasonable when comparing other similar companies

Thank you! Mike, your technician was courteous, professional, and knowledgeable. You never know what kind of service to expect these days, and when you get a job well done in a professional manner by someone who shows up when promised it is a terrific relief to a home owner. I heartily recommend Choice Comfort Services.