Customer Review for HVAC, Heating & AC Services

Air conditioning went out Choice Comfort gave us one until they could put one in.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I want to thank Choice Comfort for fixing my central air so quickly and easily. It was only a bad capacitor, which I guess only lasts 18 years. I called the order in on a holiday weekend and although they couldn't come over the weekend, he showed up early on Monday to make the repair.

I want to thank Choice Comfort for fixing my central air so quickly and easily. It was only a bad capacitor, which I guess only lasts 18 years. I called the order in on a holiday weekend and although they couldn't come over the weekend, he showed up early on Monday to make the repair.

Jacob once again did a terrific job...highly recommend him and Choice. -- Bob

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Love the professionalism of this company and Bob who services my system. They have given me good quality yearly maintenance service, always timely and thorough. Respects my home and me by wearing foot coverings and now a mask. Appointments are easy to make and office staff are pleasant and friendly as well. I’ve been very happy with my service since my system was installed in 2011.

Positive: Professionalism, Quality
I've known the owner for several years now in a business capacity, and I can honestly tell you there's no one better at caring for his employees or the people they serve. He truly wants the best outcome for everyone and every situation, and he works hard to make sure things are done to the best standards. Many companies can offer great service, but seeing behind the background of the business isn't usually possible. If you want to work with a business that's as good in the background as they are in front of people, you've found the right one.

Very positive experience start to finish! Barry, Aaron & Tommy were all very knowledgeable and stayed on task to finish on time. I would highly recommend this company.

Pat is a great guy, professional and friendly. He has been to my house twice and both times he's done a great job! I'm really happy with Cool Solutions!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Tommy did an amazing job. Very courteous, walked me through the installation. He had on a mask and gloves to protect us during the installation. On the 2nd day we had heavy rain and winds. Tommy pulled out a large beach umbrella and both he and Anthony finished the installation to make sure our AC unit was up and running. This was far above and beyond.
I design HVAC systems, I know what is required. Tommy did it perfect.
I had 4 other companies quote and Choice Comfort has the best value.
Also they take care of all the rebates. I checked, they gave us the full total of the rebates.
Great product, Great Service, Great experience.
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We have been using Choice Comfort for many years & have always had good experiences with them. They are friendly, professional, and always reliable. Awesome customer service!

I had a great experience with my service technician, he was very professional and Covid ready ( face mask, shoe covering ) was very much appreciated. My technician explained my problem, what I needed to do to prevent it again and didn't over charge for the fix or recommended unnecessary repair. I would recommend Choice Comfort to friends and family.

Positive: Professionalism, Punctuality, Responsiveness
Installation of the heat pump was done quickly, very professionally, and efficiently. Very respectful on social distancing, cleanliness, and informative for the new Heat Pump system. Great job on install and Now hoping our new Carrier Heat Pump system will last for the next 15 year (at least).

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
HUGE kudos to Dustin!! He just completed the 2-day install of my top-of-the-line Carrier AC/heat pump. Incredibly professional, knowledgeable and meticulous with all the details of removing the previous unit and associated hardware and installing the new. At no time did it ever seem he was rushing through the job/anxious to call it a day—very devoted to properly installing this new system. He cleaned up after the job—ensuring nothing was left in the lawn or inside my home. I now have a state of the art home heating and cooling system and you have a gem of an employee!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We had a great experience. Quick install, very friendly staff, and they were even nice to our animals and made sure they stayed inside. Will use them again!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Only used Choice Comfort 2 or 3 times now, but they seem to have their act together more than a lot of companies I've dealt with over the years. I recommend them for good quality work and professionalism.
Nick

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We made an Excellent choice choosing “Choice Comfort Services” for our new A/C - Furnace installation. The installers were professional and worked inside and out to complete the job. I would Recommend Choice Comfort Services for Repair to your System or New Installations.

Positive: Professionalism, Responsiveness, Value
Everything I asked for was completed by the workers. They did a great job throughout the whole process of initial estimate to completion of installment.

Positive: Professionalism, Punctuality
Choice Comfort service rep was on-time, professional and promptly checked out the system. I'm ready for the summer!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Great Service Again!!! This company is so wonderful! Years ago we had our A.C. go out in record breaking heat. Choice Comfort was the only one that was able to come out right away and put in a new A.C. for us. They have always been very friendly as well. We now use Choice Comfort to maintenance our furnace and air conditioner when needed. Last night our water heater went out. My husband called after hours and they came out first thing today and replaced our water heater in no time. David was very nice and professional. We appreciate this company so much!!! Thanks Again!

• Your overall experience with our company.
• How satisfied were you with our overall customer service?
• How satisfied were you with the quality of work we completed?

Comment: Great company, from the staff and technicians to management. Great, knowledgeable folks. You won't go wrong with this company for your heating and A/C needs. They're the only ones I call.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We want CHOICE COMFORT to know that their service tech, Mike Carter, was simply outstanding while servicing our furnace. He was professional, kind, patient, and extremely knowledgeable while helping us purchase a new A/C unit and furnace. You should be commended having a man of his caliber in your employ.
Thanks,
Jim Ambrose
Kettering, OH