Customer Review for HVAC, Heating & AC Services

Exceptional Service from Tommy at Choice Comfort Services

I recently had the pleasure of working with Tommy, the installer from Choice Comfort Services, and I am compelled to share my overwhelmingly positive experience. From start to finish, he demonstrated a level of professionalism, expertise, and customer service that exceeded my expectations.

First and foremost, Tommy's punctuality was commendable. He arrived promptly at the scheduled time, ready to tackle the installation job. His friendly demeanor immediately put me at ease, and it was evident that he takes great pride in his work.

One of the standout qualities of Tommy was his extensive knowledge and expertise in HVAC systems. He took the time to thoroughly explain the installation process, answering all of my questions in a clear and concise manner. His depth of understanding instilled confidence, and I felt assured that my heating and cooling system was in capable hands.

Throughout the installation, his attention to detail was truly impressive. He meticulously assessed the space, making adjustments to ensure optimal performance and efficiency. His commitment to precision was evident in every step of the process, from the initial measurements to the final checks. It was evident that he takes great pride in his work, and his dedication to delivering a high-quality installation was evident in the finished product.

Beyond his technical skills, Tommy's customer service was exceptional. He took the time to communicate with me at each stage of the installation, providing updates and addressing any concerns I may have had. His friendly and approachable demeanor made the entire process stress-free, and I felt comfortable asking questions and seeking clarification on various aspects of the installation.

Furthermore, he demonstrated a genuine commitment to customer satisfaction. After the installation was complete, he took the time to walk me through the newly installed system, explaining its features and offering valuable maintenance tips. His willingness to go above and beyond in ensuring that I was fully informed and satisfied with the service was truly appreciated.

My experience with Tommy from Choice Comfort Services was outstanding. From his punctuality and technical expertise to his exceptional customer service, Tommy exemplifies the qualities of a top-notch professional. I wholeheartedly recommend him and Choice Comfort Services to anyone in need of HVAC installation or services. The peace of mind that comes with knowing your HVAC system is in the hands of a skilled and dedicated professional is truly priceless.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Always on time and very professional
Service: HVAC system repair

Always on time and very professional

Very professional and caring team! Always on time, straight forward and personable technicians! I couldn’t recommend them more and I have been using their services since 2019.

The installation of our water furnace was on time and well done . Choice Comfort did a great job.

Technician Josh Millikan did n excellent job servicing my furnace and AC for the winter season.

Service: Heating system maintenance
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Another seasonal check by Choice Comfort service rep. Was called to see if I wanted to move my appt from Dec, I appreciate the opportunity to get it done early. Rep was on-time, professional and promptly checked out the system. I'm ready for the winter!

Services: HVAC system repair, A/C system maintenance
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We’ve used Choice Comfort since moving into our house in 2019. Previous owners used them so we didn’t see any reason to change anything. Paul showed up on time, was professional, and spent more than an hour performing the biannual check of our HVAC. Every six months we’ve had the same excellent experience and can’t see any reason to discontinue using Choice Comfort

Paul was great to work with. He was on time, answered all my questions and was extremely nice. Thank you for taking care of everything for us so we don't have to worry about switching over our HVAC for the season!

Services: A/C system maintenance, Heating system repair, A/C system repair
Positive: Professionalism

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The installation of our water furnace was on time and well done . Choice Comfort did a great job.
Service: Water heater installation

Positive: Professionalism, Punctuality, Quality, Responsiveness
Highly Recommend!!! Paul has kept our HVAC and A/C units working great. He is personable, professional, and great with our dog!
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Installation, Heating system installation, Install thermostat, Repair HVAC, Install AC, Heating system maintenance, Thermostat installation

Positive: Responsiveness
To Whom it May Concern,
We recently moved into a new home in Troy. When the weather started getting cooler we called Choice Comfort to have them show us how to use the boiler system. We were delighted that they were able to schedule us in a timely fashion. Jason arrived on Monday and set to work immediately only to discover that we had a leak in the boiler system. He decided to call upon his boss who was more familiar with this type of system. “The bearded wonder” or Shaun as he is otherwise known, helped to diagnose the problem. They put us back on the books and scheduled us for the next available morning which was Wednesday.
I received a courtesy call from Jason first thing on Wednesday to let me know that they were on the way. I was so grateful that we would soon have heat for the winter ahead. I was greeted by Jason and Findley who were able to replace a pressure valve and get the system to build up pressure, thus allowing the heat to move throughout the house. Jason checked to make sure that each of the thermostats were all working and registering the correct heat. Both Jason and Findley were friendly, professional, and answered all of my questions while explaining how to use the boiler system in the future. I feel like I understand how to use the system moving forward. Jason offered to come back if the need ever arises.
I am thankful for the quick remedy to our dilemma, and the helpful expertise of the men from Choice Comfort. I would recommend their services in the future.
Service: Heating system repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
As usual, the technician was pleasant, informative and made me feel comfortable with his expertise. The reminder telephone call the day before the expected arrival is appreciated as well as the telephone call stating technician is on the way.
Service: HVAC system maintenance

Service: Heating system maintenance
Positive: Professionalism, Punctuality, Responsiveness

Technician Josh Millikan did n excellent job servicing my furnace and AC for the winter season.
Service: HVAC system maintenance