Customer Review for HVAC, Heating & AC Services

Services: HVAC system repair, A/C system maintenance
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We’ve used Choice Comfort since moving into our house in 2019. Previous owners used them so we didn’t see any reason to change anything. Paul showed up on time, was professional, and spent more than an hour performing the biannual check of our HVAC. Every six months we’ve had the same excellent experience and can’t see any reason to discontinue using Choice Comfort

Paul was great to work with. He was on time, answered all my questions and was extremely nice. Thank you for taking care of everything for us so we don't have to worry about switching over our HVAC for the season!

Services: A/C system maintenance, Heating system repair, A/C system repair
Positive: Professionalism

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The installation of our water furnace was on time and well done . Choice Comfort did a great job.
Service: Water heater installation

Positive: Professionalism, Punctuality, Quality, Responsiveness
Highly Recommend!!! Paul has kept our HVAC and A/C units working great. He is personable, professional, and great with our dog!
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Installation, Heating system installation, Install thermostat, Repair HVAC, Install AC, Heating system maintenance, Thermostat installation

Positive: Responsiveness
To Whom it May Concern,
We recently moved into a new home in Troy. When the weather started getting cooler we called Choice Comfort to have them show us how to use the boiler system. We were delighted that they were able to schedule us in a timely fashion. Jason arrived on Monday and set to work immediately only to discover that we had a leak in the boiler system. He decided to call upon his boss who was more familiar with this type of system. “The bearded wonder” or Shaun as he is otherwise known, helped to diagnose the problem. They put us back on the books and scheduled us for the next available morning which was Wednesday.
I received a courtesy call from Jason first thing on Wednesday to let me know that they were on the way. I was so grateful that we would soon have heat for the winter ahead. I was greeted by Jason and Findley who were able to replace a pressure valve and get the system to build up pressure, thus allowing the heat to move throughout the house. Jason checked to make sure that each of the thermostats were all working and registering the correct heat. Both Jason and Findley were friendly, professional, and answered all of my questions while explaining how to use the boiler system in the future. I feel like I understand how to use the system moving forward. Jason offered to come back if the need ever arises.
I am thankful for the quick remedy to our dilemma, and the helpful expertise of the men from Choice Comfort. I would recommend their services in the future.
Service: Heating system repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
As usual, the technician was pleasant, informative and made me feel comfortable with his expertise. The reminder telephone call the day before the expected arrival is appreciated as well as the telephone call stating technician is on the way.
Service: HVAC system maintenance

Service: Heating system maintenance
Positive: Professionalism, Punctuality, Responsiveness

Technician Josh Millikan did n excellent job servicing my furnace and AC for the winter season.
Service: HVAC system maintenance

Positive: Professionalism, Punctuality
Another seasonal check by Choice Comfort service rep. Was called to see if I wanted to move my appt from Dec, I appreciate the opportunity to get it done early. Rep was on-time, professional and promptly checked out the system. I'm ready for the winter!

Positive: Professionalism, Punctuality, Quality, Responsiveness
Seems expensive but he did very nice work
Service: HVAC system repair

Service: Heating system repair
Positive: Professionalism, Punctuality, Responsiveness

Service: HVAC system maintenance
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

As usual, the technician was pleasant, informative and made me feel comfortable with his expertise. The reminder telephone call the day before the expected arrival is appreciated as well as the telephone call stating technician is on the way.

Service: HVAC system maintenance
Positive: Professionalism, Punctuality, Responsiveness

Positive: Professionalism, Punctuality, Quality
We’ve used Choice Comfort since moving into our house in 2019. Previous owners used them so we didn’t see any reason to change anything. Paul showed up on time, was professional, and spent more than an hour performing the biannual check of our HVAC.

Every six months we’ve had the same excellent experience and can’t see any reason to discontinue using Choice Comfort.
Service: HVAC system maintenance

Service: Heating system repair
Positive: Professionalism, Punctuality, Quality

Highly Recommend!!! Paul has kept our HVAC and A/C units working great. He is personable, professional, and great with our dog!

Service: Water heater installation
Positive: Professionalism