Customer Review for HVAC, Heating & AC Services

Very polite and knowledgeable. Gave good advice and kept me posted on all that he was doing.

Responsive customer service. Been with them for years now. Their Techs are consistently on time and really nice folks. I asked for advice on WiFi thermostats and very knowledgeable to include info on possible rebates with local energy providers. Used them for a CO leak as well and they made it happen. Great service every time.

• Your overall experience with our company.
• How satisfied were you with our overall customer service?
• How satisfied were you with the quality of work we completed?

Comment: Great technician Paul performed my spring tuneup! Very thorough and gave me great information.

Fast and efficient. Very knowledgeable.

Technicians were attentive to detail and clean and neat. Supervisor was courteous, showed attention to detail, and followed up on the technicians work to see that was done properly an invoiced correctly

Highly recommend Choice Comfort Services. We first had them come out to install a new furnace back in November of 2022 and not only did the work exceed our expectations, the technicians were very kind, courteous and professional. I just had them come back out to do a dryer vent cleaning and the technician went above and beyond to complete the job. After he finished he answered all of my questions and made sure I was satisfied with the service. Choose Choice Comfort you’ll be happy you did!

Even though the problem should have been avoided had Kettering Heating and Air made the proper adjustments when the furnace was installed in 2018. It never ran properly . The guys were not very knowledgeable.
But now……..
Andrew was thorough even after he installed the inducer motor, he made sure everything was working properly. He gave me suggestions on how to keep it running well, ie.. how often to replace filters, and maintenance programs. It finally runs like a normal furnace.
Choice Comfort honored the warranty on this very expensive part.
I would recommend your company.
Thank you Andrew!

Great experience having our new furnace installed! From the first service call to the sales meeting to the install, everyone I met was kind, respectful, and helpful. It was a cold 36 hours after our furnace went out in the winter, but they were ready to install within 48 hours of my first call which was fantastic! Will definitely use them again for future repairs/installs.

Great technician and company. Used them for several years now. Technician very knowledgeable and was able to suggest possible solutions to my issues. Signed up for their maintenance plan.

Service: Heating system repair
Positive: Professionalism, Punctuality, Responsiveness

I used Choice Comfort for several years and continue in using them to replace my gas furnace in a quick and timely matter. My hats off to the two service tech Travis and Finely in doing the replacement of the gas furnace. And along with Mike making the coordination of getting a furnace. The tech took precaution in protection the area of the home in removing, delivery and installing the new furnace. I got heat again! Thank you

Responded quickly - Great Service and Great People.

Travis Was great to work with and did an excellent job.

Installed a humidifier to a furnace install they did last year for us. Great company and highest quality work.

First they were on time which was great. We we having new furnaces installed in our church. They answered all of our questions and were professional in how they handled everything. The overall value was great. I would recommend Choice Comfort to everyone.

Had two furnaces to completely replace. They were able to get parts and ready to install within a couple of days. On time and called ahead! Very professional and got the job done as cleanly as possible. Furnaces were not in the best spots, but they were done in a timely manor.

Great response to our emergency situation. You have won our continued business.

Responded quickly - Great Service and Great People.

• Your overall experience with our company.
• How satisfied were you with our overall customer service?
• How satisfied were you with the quality of work we completed?

Comment: I had 2 furnaces fail over the 15 degree Christmas weekend (in 2 houses). Choice Comfort fixed both problems.
In the full "new cut-in" furnace replacement install, the men, Finley, Tommy and TJ, were outstanding.
I have been impressed by their professionalism, friendliness, and willingness & ability to communicate with the homeowner.
It was a big multi-day installation but they showed up on time every day, worked hard, and did a good job.

Furnace installation as well. Travis and TJ always kept us updated and made us aware when they arrived in the morning so as not to startle us.

Replaced pressure switch and helped find other issues. Very polite and quick fix. Will use again if needed.

Very happy with our new HVAC system, very professional did a great job and answered all of our questions. Will definitely recommend to all our friends and family! Thank you so much!

Thanks Finley and Tommy and plumber guy who's name I didn't get. All very professional and did quality work. Thanks salesman Mike too. I would recommend this company to family.