Customer Review for HVAC, Heating & AC Services

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Our reviews
4.97
1256 Reviews
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  • Suzanne Zurn
    Beavercreek, OH
    Reviewed on February 12th, 2025

    Super professionals... all were kind, knowledgeable, respectful. Checks and double checks performed. Always giving a heads up about what they would be doing/working on next. Love the look of the new install ( Carrier).

  • Edward M
    Englewood, OH
    Reviewed on February 11th, 2025

    Outstanding work by Tommy and Kyle for installing my new Carrier system and answering all my questions. These techs along with Mike Kidwell are real pro's, and Choice Comfort is a top notch company. Look forward to a continued professional relationship in the years ahead. Mr. Moore

  • Jennie Dolan
    Bellbrook, OH
    Reviewed on February 11th, 2025

    Amazing company to work with. They came same day I called to advise me what was wrong with my furnace. I had to replace my unit an they installed in 1 day.

  • Pixie Greens
    Brookville, OH
    Reviewed on February 8th, 2025

    Our apartments used this service to replace our hvac system, they were very nice,respectful, and timely. Highly recommend! Tj and Findley did a wonderful job.

  • Pat Kuhbander
    Casstown, OH
    Reviewed on January 29th, 2025

    I have used Choice Comfort for years. I have service agreements for both heating and air. They have had to replace my air and install a new water heater. The service men have always been courteous and informed. I would not use anyone else.

  • Ronni Showalter
    Bellbrook, OH
    Reviewed on January 28th, 2025

    From the call for emergency service through the completed install the next day, everyone was top notch. Professional, courteous, friendly and compassionate. 17 yr old furnace repair was going to take half of what a new high efficiency unit would be to install. But we were in no way pressured to buy new and were given three exceptionally reasonable offers for replacement. Thanks to Jason, Mike, TJ and Kyle. They made all happen seemlessly. We definitely made a great choice choosing Choice Comfort Services.

  • April Long
    Beavercreek, OH
    Reviewed on January 24th, 2025

    Wonderful experience! The crew was so friendly and knowledgeable. They worked effectively and efficiently. We will definitely be using them for future needs!

  • Richard Biehl
    Casstown, OH
    Reviewed on January 23rd, 2025

    Professional, conscientious, and prompt service!

  • Randy Hartman
    Brookville, OH
    Reviewed on January 21st, 2025

    Have used Choice Comfort a couple times at investment properties. They worked with tenants and got replacement equipment installed...perfect fit for us.

  • Reuben Carlin
    Casstown, OH
    Reviewed on January 2nd, 2025

    We've had only good experiences with the folks at Choice Comfort. Mike, Tommy & Finley were all great to work (& chat!) with & provided great service. Everyone has been professional, friendly & above-board. We've had them install both a new mini-split & new furnace & their work has been excellent. I wouldn't hesitate to recommend them for any HVAC needs. 🍻

  • Klaus Seaquist
    Pleasant Hill, OH
    Reviewed on November 24th, 2024

    Josh did a great job! Arrived on time with short notice, diagnosed my failed Thermostat, installed the new one, checked out the system, educated me on the repair process, and made sure I was familiar with the new unit. Great guy, diligent, personal, extremely conscientious. Highly recommended! Klaus

  • Laurence Lain
    Laura, OH
    Reviewed on October 29th, 2024

    The techs are very knowledgeable, friendly and reliable. They have kept track of our HVAC system for several years and we trust them. They does what's needed -- and consistently go beyond expectations with service and advice. It's why we do business with this company. Moreover, the company is very responsive whenever we have a problem. Nice people, good business.

    Services
    Water heater installation, HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system maintenance

  • RHSmith Smith
    Ludlow Falls, OH
    Reviewed on October 29th, 2024

    Annual inspection performed on schedule and with positive outcome. No issues were discovered.

    Service representative arrived at start of window, was courteous and highly knowledgeable and efficient.

    Good job all around.

  • Lisa Bratton
    Reviewed on October 24th, 2024

    Prompt
    Friendly

  • Tom DeRoss
    Tipp City , OH
    Reviewed on October 15th, 2024

    Great service. Prompt and friendly.

  • Jason M
    Tipp City , OH
    Reviewed on October 14th, 2024

    They made good on an issue. They do seem to be passionate about their business and taking care of customers. Thanks Shaun.

  • Joanne Bashore
    Troy, OH
    Reviewed on October 13th, 2024

    Excellent work, cleanup, and explanation.
    Positive
    Professionalism
    Services
    HVAC system maintenance, A/C system maintenance, Water tank installation, Heating system installation

  • Mary Montgomery
    Huber Heights, OH
    Reviewed on October 12th, 2024

    Always reliable with our HVAC requests. Prompt and courteous employees. Pleasant encounters. Prices are reasonable. Josh is great at his job and explaining all the details to us.
    Positive
    Responsiveness, Punctuality, Quality, Professionalism
    Services
    HVAC system maintenance

  • Trustcia Cogdell
    Dayton, OH
    Reviewed on October 12th, 2024

    They did a fantastic job installing my garbage disposal. Very very happy with the results. Also, reasonable price. Will be using them for other things in the future

  • Lenore Gessner
    Englewood, OH
    Reviewed on October 10th, 2024

    We have been with and purchased our heating and cooling units from Choice Comfort for many years- perhaps since 1992-93.The staff is reliable, efficient and has always been available and on time when we have needed service.

  • Jmrblr202
    Vandalia, OH
    Reviewed on October 10th, 2024

    always very professional, courteous, and on time.
    Many times have been able to respond to a problem even if not scheduled
    Do recommend

  • Chris Monnin
    Brookville, OH
    Reviewed on October 8th, 2024

    The technician was very nice and did an outstanding job for us. (He usually does a great job)
    Positive
    Responsiveness, Punctuality, Quality, Professionalism
    Services
    Heating system maintenance

  • Josie Fernandez
    Huber Heights, OH
    Reviewed on September 23rd, 2024

    Cody arrived on time for my routine maintenance appointment. He was professional, courteous and answered all of my questions. Choice Comfort and their team always makes sure to keep my heating and cooling needs in proper working order and I love that they keep track of when I am in need of an appointment . I highly recommend this company . Thank you!

  • Bryce Hartman
    Riverside, OH
    Reviewed on September 23rd, 2024

    Installation could not have been more timely and efficient. Communication was timely and scheduled times were known in advance and everyone who was scheduled to work on job arrived at the scheduled time. Willing to take into consideration my input and customize project to meet the needs of me the customer while keeping everything to code. Very professional and great company to work with for my project.

Review Central
4.97 out of 5 ( 1256 Reviews )
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